NFO Nepal - Monthly Newsletter
January 2009
Well,
Last year went very successfully with
three big new projects, Gadgai
Children's Resource Center, Sitamai
School and Crocodile Conservation
project. The Crocodile conversation
project is going on now rapidly as we
already have applyed a request letter
with the Community forest of Belshahar
to conserve and develop the area of
Sitamai.
Sam’s
Report
The
following is a report on my six week
volunteer placement in Nepal through
INFO Nepal detailing the actions taken
by Info Nepal from my arrival in Nepal
to the end of my placement and further
on, as well as the of the actual
placement itself where I taught English
in a volunteer run resource center and
at a Government primary school in the
village of Thulakhet, approximately an
hour outside of Pokhara.
I
arrived in Kathmandu on the 6th
December 2008. At the airport we, myself
and another Australian volunteer Tegan
Burnet, where greeted by a friendly INFO
Nepal staff member (Bicky) who was
easily identifiable and was welcoming
and helpful in organizing our departure
from the airport and into Kathmandu. At
no time during this transition did I
feel unsure or worried about what I was
about to do as the INFO Nepal staff
member was very professional as well as
friendly informing us about what we
where going to be doing and making us
feel very comfortable. From the airport
we where driven by taxi to Happy Home.
Happy Home is a beautiful house, which
is very clean, comfortable and welcoming
and Asim and his wonderfully amazing
family are extremely welcoming, friendly
and understanding and make your first
night in Nepal very easy and comfortable
providing a great introduction into
Nepalese culture and life.
For
the first three days of my placement I
was based at the Happy Home with two
other volunteers from Australia. On our
first morning we where escorted from the
Happy Home to the INFO Nepal office in
Thamel by an INFO Nepal staff member (Asmita),
on our second and third mornings we
elected to walk from the Happy Home into
Thamel however this was only be choice
and a taxi could have been arranged
otherwise. On our first visit to the
INFO Nepal office, which is well placed
very close to the center of Thamel only
a short distance from the Happy Home by
Taxi, we where welcomed by the other
staff members and briefed again on what
we where going to doing for the next few
days and what was going to be happening
next with regards to out travel to
Pokhara and then our placement, after
this we received language and culture
classes in the office from an INFO Nepal
staff member (Bicky) who was well
trained and a very good language
teacher. After language class we had a
break to explore Thamel for ourselves
during lunch and where then taken sight
seeing by an INFO Nepal staff member (Ti
Jitz) to the monkey temple ( I cannot
recall the actual name) by taxi. During
the sight seeing the INFO Nepal staff
member acted as an excellent guide
adding to the experience you would
receive as a tourist on your own. On our
second and third days whilst based at
Happy Home in Kathmandu we also received
language classes in the morning and went
sight seeing in the afternoon seeing
Pasthpunathi (not sure of spelling) and
the Bouddanath Stupa and where again
provided with a taxi ride and guidance
during our time sight seeing. At nights
in the Happy Home during our stay in
Kathmandu all volunteers were well
looked after and the food was great, and
was a good chance to get used to, as
well as learn Nepali customs and
cultures which was good preparation for
our placement.
After
three days in Kathmandu at Happy Home we
caught a bus to Sanga village in between
Baktipur and Banepa an hour our of
Kathmandu to help prepare us for our
placement by putting us in a true
village where we could learn and become
use to living conditions outside of
Kathmandu and Happy Home. The trip to
Sanga village we were escorted by an
INFO Nepal staff member (Sangita) who
also lived in the area only five minutes
away from our training placements which
provided comfort that help was not to
far away. The family I stayed with was
friendly and helpful in providing me an
opportunity to learn and adjust to
village life in a comfortable situation.
During the day we received language
classes from an INFO Nepal staff member
who traveled from Kathmandu everyday
during our three-day stay. In the
afternoons we where taken sight seeing
by either an INFO Nepal staff member (Sangita)
or an associate of the company who we
where introduced to by the INFO Nepal
staff member. The village offered great
views of the Himalayas and provided a
great opportunity to prepare you for
village life as well as an opportunity
to have a go at village life an discover
whether or not you are going to be more
comfortable in a city or village
placement.
Returning
from the village we elected to have a
day off in Kathmandu where we went sight
seeing and ended up being escorted and
showed around by one of the friendly
staff members (Sangita) even though it
was their holiday.
After
a day off we traveled to Pokhara to
begin our placements. We where again
escorted by one of the INFO Nepal staff
members (Sangita) and the transport to
the bus was arranged and we where met in
Pokhara by another INFO Nepal staff
member who was to be our Pokhara
contact. We where then taken to the
Lakeside INFO Nepal house which is in a
beautiful location on the edge of
lakeside overlooking the lake. The
Monday we where meant to start our
placement a strike postponed this and
the INFO Nepal staff members in Pokhara
where very happy and helpful to take us
sight seeing around the lakeside area
and to the world peace pagoda again
providing excellent local knowledge and
was a nice chance to build up our
friendships with the staff to whom I can
know all call my friends. The next day I
was sent to my placement which was
originally in an orphanage in Pokhara
city. After the afternoon their I was
already feeling uncomfortable and
unhappy with my placement and after
sending a message to Asim letting him
know how I was feeling he responded by
calling me back immediately. He was very
easy to talk to and within five minutes
we had organized that I would be picked
up a moved to another placement the next
day. I was picked up personally by Asim
and three other INFO Nepal staff members
and after a short discussion on why I
was already unhappy with this placement
helped me pack my gear and go back to
the Lakeside house so I could leave to
go to a new placement the next day which
had already been arranged. The whole
issue was dealtwith with fantastic speed
and very professional and I need to
thank Asim and the other staff members
for helping me to find a placement where
I was very happy.
My
placement in Thulakhet was amazing and
was the perfect experience I had hoped
to receive whilst volunteering in Nepal.
The small village was only approximately
an hour outside of Lakeside by bus and
was remarkably beautiful. My family was
very welcoming and well adapted to
having a volunteer living in their
house. My host father Dhurba was an
amazing individual, who spoke very good
English, which was very helpful, and was
very friendly and I am thankful for
being able to form a friendship which I
hope will last a very long time. By the
time I arrived in Thulakhet and began my
placement I had just under five weeks
due of actual placement due to language
classes, sight seeing, training village
however these where all worthwhile and I
have no regret for not having a full six
weeks of placement and found that the
training was extremely helpful for
preparing me an allowing my placement to
be very enjoyable.
In
the village I taught English in the
local resource center, which had been
established by my host father Dhurba
with the help of INFO Nepal, in the
morning from 7-9 and then I taught in
the Government school from 10 –1. A
typical day for me would start at 6.30am
with a cup of freshly brewed tea before
heading to the resource center at 7 to
take a younger class ranging from 2-9
year olds, attempting to teach basic
English as well as have fun and provide
a educational environment for the local
children based in English. At 8 I would
take another class of older students
from 10-13 who where much more capable
and I was able to teach grammar,
science, and play games again in an
educational environment based in
English. The classes had mixed levels of
student and as much as anything else was
very good fun to interact and play
around with the local children. After
the resource center I would return to my
house which was two minute walk away to
eat Dhal Bhat which was very good, fresh
and really tasty. At 10 I would then go
up to the Government Primary school,
which is 5 minutes walk in the other
direction. The school is very
challenging, however the kids are great
and you will feel very rewarded with the
experience as the school has very little
resources and only three teachers for
five classes so you help will be well
received. In the afternoons, I took the
opportunity to walk around and visit
surrounding villages as well as take
short hikes up the surrounding valleys.
The area is stunning and it was very
easy to spend the afternoons wandering
and enjoying everything around. If I
didn’t feel like walking the house is
a very comfortable place to sit around
and read or write. I would then eat dhal
again for dinner and sleep. The
placement was awesome and Asim and other
INFO Nepal staff members were very good
at keeping up contact with me and making
sure that everything was going well and
if I had any requests that they would
deal with them immediately and this was
very comforting.
On
Fridays I would return to Lakeside to
meet up with the other volunteers and
stay the night at the lakeside house
which was very good to have available
and a fun chance to have a break and
meet up with friends. The house was very
handy to have as an escape or a haven if
you were feeling unwell. Krishna the
INFO Nepal Pokhara staff member was also
very helpful, friendly and good to have
around.
After
my placement was finished Krishna, was
very good at organizing my trek in the
Annapurna region and then was able to
organize my return to Kathmandu after
finishing trekking. The contacts which
INFO Nepal supplies through doing your
placement with the agency are priceless
and help to make any subsequent
traveling in Nepal you plan do in Nepal
after or during your placement easy.
Asim,
throughout my placement acted as not
only a great organizer and contact but
also as a great friend and it has been
nice to have someone do such a good job
at looking after you and making sure
that your stay in Nepal is perfect and
very enjoyable and I would like to thank
him for everything he has been able to
do for me throughout my placement and
also after my placement warmly opening
the Happy Home to me on my return to
Kathmandu whilst I continued to travel
around Nepal. Asim and all the INFO
Nepal staff members are a great group of
people who have made my trip in Nepal
extremely enjoyable and I am thankful to
be able to have met them and formed good
friendships which I hope will last, and
I look forward to my return to Nepal.
Volunteer
report
PETER
LEE
Teaching
in Nirmal Pokhari
Arrival
I
arrived in Nepal from London on Monday 6
October, after a connection in Delhi.
When I arrived, I was met by a man
holding a sign with my name for INFO
Nepal, who took my bags along with
another man and showed me to the car
that was to take me to my accommodation
in Kathmandu.
First
week and Dasain
It
turned out that I had arrived in Nepal
in the middle of Dasain – the
country's biggest religious festival. As
a result, the majority of Info Nepal
staff were away visiting family, so I
stayed at Asim's (the project director)
house in Kathmandu for 6 days with his
family and a couple of other volunteers.
Asim
and his wife were extremely hospitable,
and were excellent in introducing me to
Nepali culture (and cuisine!), ensuring
that I got the most out of my time in
Kathmandu, which due to the festival was
significantly longer than I otherwise
would have had, but was a good
opportunity to acclimatize and learn as
much as possible, including from the
language lessons with Krishna, who was
wonderfully patient and helpful.
Royal
Chitwan National Park
On
the Sunday after I arrived (12th
October) I took the 7 hour tourist bus
down to the sub-tropical environment of
Chitwan for a two day safari, which
wasn't part of my original package, but
since there were other volunteers going,
I asked if I could tag along.
The
trip consisted of a stay in a simple but
fairly comfortable lodge, one of a host
packed together in Sauraha on the edge
of the National Park. While there, we
had a great time taking a ride down the
river in a dugout canoe, seeing a host
of birds, as well as a gharial and a
marsh mugger crocodile, visiting the
elephant stable and going on an elephant
safari, where we saw five single-horned
rhino, which was fantastic.
Nirmal
Pokhari
Once
the adventure in Chitwan was over, it
was time for another 7-hour bus ride to
Pokhara, in the shadow of the Annapurnas
range. Pokhara itself turned out to be
much more relaxed than the manic streets
of Kathmandu and Thamel, with wider
streets, significantly less traffic, and
a generally more chilled out atmosphere.
Not
that there was much time to soak it up,
as I was met by another volunteer and we
went down the road to Birautata to get
the local bus up to Nirmal Pokhari,
where I was going to be teaching for the
next five weeks.
The
bus rides to and from the village were
one of the most memorable experiences of
my time here. The 'road' was, from the
bottom of the hill, simply dirt and
rocks, and extremely steep, so the
journey, which lasted just over an hour,
was by far the bumpiest I've ever
experienced, but remained enjoyable in a
strange way. And I soon figured out that
life was far more interesting, and the
journey more pleasant, riding on the
roof – once you get used to the fact
that the bus comes very close to the
edge of sheer drops down into thick
jungle! All part of the fun.
On
arriving at the village, and negotiating
my way down a lengthy rock staircase
(which I was to come to know very well
over the next month) in the dark with my
increasingly heavy rucksack, I was
welcomed by my host family.
The
host family – Laxman, his wife Sita
and a host of others – in many ways
made my stay in Nepal what it was. They
were extremely kind, considerate and
helpful, and made every effort to ensure
that I was comfortable and happy. Also,
the effort I had put into learning as
much Nepali as possible really paid off,
since the level of English in the
village was limited (although Laxman's
was fairly good, along with one or two
others around). While the accommodation
was unsurprisingly basic, and there was
(as expected) no shower or flushing
toilet, I think had those things been
there then I might have felt that I
wasn't getting the true experience of
living a Nepali lifestyle with a Nepali
family. As it is, I am leaving after my
six week stay with a real sense of
having genuinely lived amongst locals,
never seeing another foreign face,
except when taking my weekly trip into
Pokhara for using the internet, making
phone calls, and seeking out sustenance
in the form of something other than daal
bhaat (although there's no doubt that
Sita is a fantastic cook!).
Teaching
The
day after I arrived, I woke at 6am and
was taken by the other volunteer staying
with us – which was great, as it
ensured I had someone who spoke English
to show me around, and help me get to
know the ins and outs of village life
– to the Library in Maidan, which was
back up the aforementioned rock
staircase (I use the term 'staircase' in
the loosest possible sense – suffice
it to say that I didn't feel the need to
do any other trekking while I was in
Nepal).
The
Library was where we taught the local
children in the village, from around
6:45-8am every morning. The children
were a lot of fun, even if at times some
of them could become extremely attention
seeking, but patience and a good sense
of humour allow you to endure some of
the more trying moments and really get a
great deal out of teaching them and
sharing your experience.
The
facilities were pretty limited, but
sufficient for our needs, and most of
the children seemed to get something out
of the lessons. However, the ages and
ability of each varied enormously, so it
was sometimes difficult to judge how to
pitch different lessons. This was
particularly true because the children
that attended the private school in the
village tended to have much better
English than those attending the public
school, which created an even greater
imbalance. We soon determined that
whatever happened, it was important to
try and keep the lessons fun, the
children occupied and involved, and not
to try to do anything too difficult. In
particular, it was extremely useful to
have more than one volunteer teaching,
since this made it much easier to keep
the children amused and occupied, and
provide additional help and attention to
those that needed it. And sometimes,
classes could be as much an exercise in
crowd control as in teaching! But the
children were great fun to be around.
In
the evenings, we would also open the
library for around an hour and a half,
from about 4-4:15pm, just to let the
children play and draw, since they were
taught in the Library in the morning,
and then had school all day, so we felt
it was important to allow the children
at least some down time in the day,
which they otherwise might not have had.
This generally worked well, although
there was an extent to which some
children would only come in the evenings
to play, and not to the morning class,
but it was difficult to determine the
extent to which the various festivals
that happened during my stay were the
cause of varied attendance. Still, I
tried a few different methods of trying
to boost morning attendance, which to a
greater or lesser degree seemed to work.
I
also spent some time, outside festival
periods, teaching in the public school
about a half hour walk from the house
where I was staying. Again, this was a
lot of fun, but at times very difficult.
On several occasions I was simply shown
into a classroom and told to teach
English. However, the level of English
of many of the pupils was quite poor,
and the teachers were trying to teach
them some concepts that were almost
certainly above the level of many of
them, not helped by the fact that the
English teacher's own English was far
from perfect. In addition, the children
in the school, as with those anywhere
else, were extremely reticent and it
often took attempts with several
different methods of teaching to find
one that elicited a response. Once
again, the best thing that I found was
to be enthusiastic, enjoy yourself, get
a few laughs from the children and
ensure that you taught them by writing
on the board a lot, rather than just
speaking, as they found reading and
writing English easier than just
talking.
Summary
Overall,
I had a fantastic time in Nepal. While I
had come here not intending to teach, I
really enjoyed the experience and found
the people here extremely friendly,
helpful and honest, and the children a
great deal of fun.
While
above I have tried to point out some of
the more difficult aspects of the
placement, this is simply to give other
volunteers an idea about what to expect,
and allow them to think about how they
might overcome such pitfalls.
But
there is no doubt that my experience was
overwhelmingly positive, in particular
given that I was staying away from all
the tourist places, living a genuine
Nepali lifestyle with a wonderful family
and in a beautiful village, where the
views of the mountains were always
stunning and never tiresome!
Post-Placement
Feedback Form
Please
fill this out carefully and with as much
detail as possible. Your feedback
not only helps our future volunteers
gain insight into what awaits them in
their placement, but it helps with the
continuity and quality of the help they
can provide. When you have
finished the form, please send it to
infonepal@mail.com.np
Name:
Robin Lohse
Country:
Denmark
Age:
19
Gender:
Male
Placement
Location: Syabrubesi
Host
Family’s Name: Tamang
Date
the Placement Began: 5.11.08
Date
the Placement Ended: 25.11.08
Please
answer the following on a scale of 1 to
10 (10 being the best) and follow it
with any additional comments:
Bedroom
Quality: 8
Bathroom
Quality: 9
Food
quality: 9
Host
Family: 10
Co-workers
at placement: 9
Contact
with INFO: 9
Helpfulness
of Training: 9
Overall
Satisfaction: 9
Please
answer the following questions about
your placement with as much detail as
possible:
1)
What was your average day like?
On
my average day, I woke up at 7, got
some tea, and went down to the library
for the older kids. We would practice
some grammar and geography. Afterwards
I went back to my host family and got
some breakfast. Then I went 200m up a
hill to the primary school where I
would teach English in grades 1 to 4
from 10:00 to 13:10. Then, I would go
back to my gust family, have lunch and
otherwise have the rest of the
afternoon off. In the evening, I would
go to the library again, this time for
the younger kids from 16:00 to 18:00.
Afterwards I would have dinner with my
guest family and prepare myself for
the next day of school and library.
2)
What did you do, in as much
detail as possible, at your placement?
I
worked as an English teacher at the
local primary school and at the
library on most days. In the weekends,
I did some trekking in the area to see
some of the fascinating countryside of
Nepal.
3)
What are some of the issues or
challenges you faced?
One
of the challenges I faced was that
there where no lesson plans for
teaching at the school. Therefore, I
had to improvise the first day, and
prepare them myself for the rest of
the time.
4)
Advice to the next volunteer going to
your placement?
I
would advice t allow some time to do
some activities such as trekking and
to see some other parts of the
country.
5)
Would you volunteer at this placement
again? Why or why not?
Yes,
I would. The host family was nice and
it was a beautiful area.
6)
Would you volunteer with INFO again?
Why or why not?
Yes.
They have many different placement
opportunities and you get a good feel
of the country and the culture both
during preparatory classes and during
your placement.
7)
Suggestions or problems?
I
did not have much contact to INFO when
I initially came back to Kathmandu
after my placement. It would have been
nice to know what would happen next.
8)
Additional comments?
Nepal!
An extreme country. Extreme
conditions, extremely diverse and
extremely beautiful. Nevertheless, it
is also an extremely poor country. I
have had an amazing 4 weeks here with
a lot of memories and experiences I
still cannot fully comprehend.
When
I arrived at the airport, there was
someone from INFO already waiting for
me. I was taken to my hotel
immediately and had some time to relax
from the flight. I arrived when there
was a big festival in Nepal, so I did
not have any real language classes the
first two days but we did some
sightseeing, which was very nice. On
the third day the language and culture
classes started. We had a great
teacher and it was really fun. We did
some more sightseeing as well.
After
a few days of training, I went to my
placement in Syabrubesi. The bus trip
was not that comfortable but the scenery
was great. I arrived in the evening and
found my host family very quickly. The
where really nice and made my stay very
pleasant. One pleasant surprise I had
was the hot shower, which I had not
expected. The first day there was a
holiday so I had some time to look
around and clean up the library.
My
first real day with teaching started the
next day and this was how most days
went. I opened the library for the older
kids in the morning and we would
practice some grammar and geography.
Afterwards I went 200m up a hill to the
primary school where I would teach
English in grades 1 to 4. Grades 1 and 2
were a little bit hard to teach since
they did not speak any English at all
and I did not speak that much Nepali.
Teaching grades 3 and 4, however, was
really fun. Then, I went back to my
guest family to have lunch and otherwise
have the rest of the afternoon off. At
around 4 pm, I would go to the library
again, this time for the younger kids.
In the evening, I would have dinner with
my guest family and prepare myself for
the next day of school and library.
Another volunteer arrived three days
after I had arrived on a Friday so we
had the next day off. Together we did a
one-day trek up to a viewpoint close
bye. The following weeks just flew bye
with the happy kids we taught every day
and some small treks we did in the
weekends. Our host father was a trekking
guide and accompanied us on the treks.
He was really nice and fun.
I
got a really nice surprise on the last
day I was there. When I was finished at
school, all the children and the
teachers gave me a scarf and put in a
tika on my head to say goodbye. It was
very touching. My host family did the
same when I got back home. Throughout
the afternoon and evening, some of the
kids form the library came and gave me
their goodbye letters. We had a really
nice evening and I was very sad to leave
the next morning.
I
have had a wonderful time here in Nepal,
which I will never forget. I hope I can
come back some time to see everybody
again.
Annie
: annie_083@hotmail.com
or
Naomi:
nao0019@hotmail.com
- Canada
Arriving
in Nepal, we had pick up at the airport
which took us to the happy home.
We were very welcome, felt like home.
For the next few days, it was the
festival of lights, so we experience the
festival with the family. We had three
mornings of language training and other
useful information about culture and
safety. We visited the three
temples near by, with the help of a
guide. Once we left Kathmandu, we headed
for Chitwan for our jungle experience.
We were picked up at the bus stop and
taken to our lodge, where we spend two
days. We got to experience
elephant ride in the jungle, jungle walk
and canoe ride, bird watching, elephant
bath, and Tharu culture program (typical
Tharu dances). We also had some free
time to walk through the village as
well; we got to experience the famous
sunset by the river. After Chitwan,
we were taken again to the bus station,
where we took a bus to Pokhara, our
placement. A guide picked us up at
the station and brought us to the
children home. The children were
very excited to see us, the family was
very welcoming. For the next few
days, we taught them more English and
enjoyed playing with them. During
our free time, we did some sight seeing,
went paragliding, experienced the
shopping district, and the last two days
we went trekking (at Panchase). Trekking
was a wonderful experience, even thought
it was tough at times, not what
Westerners call trekking! All
considering, we had a blast! After
trekking, we went back to Kathmandu,
where we once again got welcomed at
happy home. The next morning we
experienced the Mount Everest flight, we
really recommend this, well worth the
money! This is our last day here, and we
have arrangements to the airport. We
will miss Nepal and the people, and we
will never forget our stay here.
Louella
Pabualan - England- 24
/F
What
Louella Pabualan says.............
1)
What did your average day look
like in your placement ?
Worked
on an average 5/6 hours a day (due to
extreme heat in the afternoon)
Milking, feeding the animals,
ploughing and weeding, cleaning the
toilet and back yard after breakfast
and dinner. Preparing methane
gas, making chia, washing plates and
cups. Ploughing and weeding the front
garden of our host family and the
orphanage back yard.
Afternoon:
sweeping
the floor around the house and back
yard.
Evening:
finishing
off ploughing and weeding the front
garden of our host family and the
orphanage back yard. Fertilizing and
planting seeding.
Additional:
We went shopping with our host
father buying seeds and supplies for
the house and kitchen. You have to
look for the work and once you do, you
assist in everyway possible (planting,
cutting grass, making chia etc).
2)
What are some of the issues or
challenges you faced?
Waking
up early and ploughing were the
biggest challenges! It was fun and I
got use to it
3)
Advice to the next volunteer going to
your placement?
Bring
some garden cloves (heavy duty
material) and blister plasters. Bring
bug spray. You have to look for the
work as the family are too polite to
say no, but you have to insist on
helping (even sweeping the floor etc).
It gets really hot in the afternoon
(June to August ) so there isn’t
much you can do as the family rest
during the hot afternoon. in this case
its best to talk to the family,
improve your nepali language and
exchange interests etc
4)
Would you volunteer at this placement
again? Why or why not?
Yes,
though it was physically challenging
it was fun and the host family is
lovely.
5)
Would you volunteer with info Nepal
again? Why or why not?
Maybe.
I like to volunteer in other locations
that Nepal Nepal doesn’t offer such
as Thulo Shyabru.
6)
Do you want to say some things about the
sataff ?
Saroj is a wonderful tour guide!!! Asmita and the family are sweet and
hospitable. I’ve pushed myself to achieve beyond satisfaction all the
activities thrown to me, and as a person I have become stronger mentally and
physically. INFO Nepal cultural education of Nepali life has been really
useful and insightful. I’ve made quite a few good friends during my
experience, some I know will be life long friends. My experience with INFO
Nepal has been challenging yet fulfilling
See
some volunteer's Testimonials:
http://www.INFO-Nepal.org/volunteers.htm
Monthly Newsletter:
http://www.INFO-Nepal.org/newsletter.htm
Current Volunteers :
www.INFO-Nepal\current_volunteers.htm
Latest Newsletters:
www.INFO-Nepal\current_volunteers.htm
Thanks for your time
reading this.
INFO Nepal
FamilyINFO Nepal
Family